Shipping Policy
At Kendra Scott Official, we strive to get your carefully crafted jewelry, personalized gifts, and watches to you as safely and efficiently as possible. This Shipping Policy outlines our order processing times, shipping options, fees, and responsibilities for orders placed through www.kendrascoto.com. By placing an order, you agree to the terms below.
1. Order Processing Time
Before your order ships, we conduct quality checks (especially for personalized or delicate jewelry) to ensure your items meet our standards.
- Standard orders (non-personalized jewelry, watches): Processed within 1–2 business days of order confirmation (excludes weekends, holidays, and peak periods like Black Friday or Christmas).
- Personalized orders (engraved pendants, monogrammed gifts): Require additional time for customization—processed within 3–4 business days (quality checks for engraving accuracy are included).
We will send a shipping confirmation email with a tracking number once your order leaves our facility.
2. U.S. Domestic Shipping (United States)
We offer reliable shipping options to all 50 U.S. states, Puerto Rico, and U.S. territories. Shipping timelines below are estimates (from the date of shipping, not order placement) and may vary by location.
2.1 Shipping Options & Timelines
| Shipping Method | Estimated Delivery Time | Description |
|---|---|---|
| Standard Shipping | 3–5 business days | Complimentary for orders over **$50** (before tax); otherwise, $4.95 flat rate. Ideal for non-urgent orders. |
| Expedited Shipping | 1–2 business days | $12.95 flat rate. Recommended for time-sensitive gifts (e.g., birthdays, anniversaries). |
| Overnight Shipping | Next business day (if ordered by 12 PM ET) | $24.95 flat rate. Available for most U.S. addresses (excludes remote areas). Orders placed after 12 PM ET ship the next business day. |
Note: Delivery times do not include weekends or federal holidays (e.g., Thanksgiving, Christmas Day).
2.2 Shipping Fees
- Fees are calculated at checkout based on your order total, shipping address, and selected method.
- Promotional free shipping offers (e.g., “Free Standard Shipping on All Orders”) apply only to Standard Shipping and are valid for U.S. addresses unless specified otherwise.
- No additional fees for shipping delicate items (e.g., pendant necklaces, huggie earrings)—we use protective packaging to prevent damage.
3. International Shipping
We currently offer international shipping to select countries and regions (e.g., Canada, United Kingdom, Australia). Please check the shipping destination dropdown at checkout to confirm if your location is eligible.
3.1 Key International Shipping Terms
- Delivery Timelines: 7–14 business days (varies by country and customs processing). Delays may occur due to customs inspections—we cannot guarantee delivery dates for international orders.
- Shipping Fees: Calculated at checkout based on package weight, destination, and shipping method (Standard International only).
- Duties & Taxes: All international orders are subject to customs duties, import taxes, or brokerage fees imposed by your country’s government. These charges are not included in your order total and will be collected by the shipping carrier (e.g., DHL, FedEx) upon delivery. You are responsible for paying these fees.
- Customs Documentation: We provide all required customs forms (e.g., commercial invoice) to facilitate clearance, but we are not responsible for orders rejected or held by customs.
4. Shipping Responsibilities & Requirements
4.1 Address Accuracy
You must provide a complete, accurate shipping address (including apartment numbers, suite numbers, or postal codes) and a valid phone number. We are not liable for:
- Delayed or undelivered orders due to incorrect/missing address details.
- Orders shipped to old/incorrect addresses if you fail to update your information before checkout.
If you need to change your shipping address after placing an order, contact us at [email protected] within 24 hours—we cannot modify addresses once the order has shipped.
4.2 Delivery Confirmation & Risk of Loss
- Once the shipping carrier confirms delivery (via tracking), responsibility for your order transfers to you.
- If your tracking shows “Delivered” but you have not received your package:
- Check with household members, neighbors, or building management (carriers may leave packages in secure locations).
- Contact the shipping carrier directly (using the tracking number in your shipping confirmation email) for proof of delivery.
- If the carrier cannot locate the package, email us at [email protected] with your order number and tracking number—we will assist with filing a claim (if applicable).
4.3 Lost or Damaged Shipments
- Lost in transit: If tracking shows no delivery update for 7+ business days (U.S.) or 14+ business days (international), contact us. We will investigate with the carrier and offer a replacement or full refund if the package is confirmed lost.
- Damaged in transit: Inspect your package upon delivery. If items are damaged, take photos of the packaging and the damaged product, then email us within 3 days of delivery—we will arrange a free replacement or full refund (including original shipping fees).
5. Special Shipping Notes
- Peak Periods: During holidays (e.g., Black Friday, Christmas) or sales events, order processing and shipping may take 1–2 extra business days. We recommend placing holiday orders 2–3 weeks in advance to ensure timely delivery.
- Large Orders: Orders with 10+ items may require additional processing time (2–3 business days) to ensure proper packaging and quality checks.
- Restricted Items: Some countries prohibit or restrict the import of jewelry containing certain materials (e.g., precious metals). It is your responsibility to check local import laws before placing an international order.
6. Track Your Order
To track the status of your order:
- Use the “Track Order” tool on www.kendrascoto.com (enter your order number and the email address used to place the order).
- Click the tracking link in your shipping confirmation email (links are active within 24 hours of shipping).
7. Contact Us for Shipping Questions
If you have questions about order processing, shipping timelines, or tracking, please reach out:
- Email: [email protected]
- Mailing Address: Kendra Scott Official, 418 Elm Street, Boston, Massachusetts 02108, United States
We’re here to ensure your Kendra Scott Official pieces arrive safely and on time—thank you for trusting us with your order!