Contact Us

At Kendra Scott Official, we’re here to help with every question, concern, or request—whether you need help tracking an order, have questions about a product, or want to learn more about our personalized gifts. Our team is dedicated to providing the same care and attention that goes into our jewelry, so don’t hesitate to reach out.

How to Reach Us

Choose the contact method that works best for you—we’ll respond as quickly as possible.

1. Email Support

For detailed inquiries (order help, returns, product questions, or personalized gift requests), email is our most responsive channel.
Email Address: [email protected]
We typically reply within 1–2 business days. Please include your order number (if applicable) and a clear description of your request to help us assist you faster.

2. Mailing Address

For formal communications, returns (with a valid Return Authorization Number, RA#), or written inquiries, send correspondence to our Boston office:
Kendra Scott Official
418 Elm Street
Boston, Massachusetts 02108
United States of America
Note: All returns must include a pre-approved RA# (requested via email) to ensure proper processing.

3. Website Inquiries

Visit our website (www.kendrascoto.com) for instant access to:

  • Order tracking (use the “Track Order” tool at the top of the homepage with your order number and email address)
  • Product details (browse our collection of pendant necklaces, huggie earrings, band rings, and personalized gifts)
  • FAQ section (answers to common questions about shipping, returns, and personalization)

Commonly Asked Questions (FAQs)

Before reaching out, check our FAQs to find quick answers to popular questions:

  • How do I track my order?
    Use the “Track Order” tool on www.kendrascoto.com, or email us with your order number for updates.
  • Can I modify or cancel my order?
    Orders can be modified or canceled within 24 hours of placement—contact us immediately with your order number.
  • What if my personalized jewelry has a typo?
    We inspect all personalized items before shipping, but if you notice an error, email us within 7 days of delivery with photos, and we’ll resolve it.
  • Do you offer repairs for jewelry?
    Yes—email us with details about the item and needed repair, and we’ll share our repair process and timeline.

Our Commitment to You

Your satisfaction is our priority. Whether you’re a first-time shopper or a loyal customer, we’re here to make your experience with Kendra Scott Official as seamless and enjoyable as wearing our pieces.

Thank you for choosing us—we look forward to connecting with you!