Privacy Policy

At Kendra Scott Official, we believe privacy is as precious as the jewelry we craft. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website (www.kendrascoto.com), purchase our products, or engage with our services. We are committed to safeguarding your information with the same care and attention to detail that goes into creating our limited-edition pieces.

Information We Collect

We collect information to provide you with a seamless shopping experience and personalized service. The types of information we may collect include:

Personal Identification Information

  • Contact details: Name, email address, postal address, phone number when you place an order, create an account, or subscribe to our communications
  • Account information: Username, password, and profile details when you register for an account

Transaction Information

  • Payment details: Credit/debit card information (processed through secure third-party payment processors)
  • Order history: Purchase details, product selections, and shipping preferences
  • Billing information: Billing address and payment method preferences

Technical and Usage Data

  • Device information: IP address, browser type, operating system, and device identifiers
  • Usage details: Pages visited, products viewed, search queries, and interaction with our website features
  • Cookies and tracking technologies: Information collected through cookies, web beacons, and similar tools to enhance your browsing experience

How We Use Your Information

We use your information to fulfill our promise of exceptional service and quality:

  • Process and fulfill orders: Verify details, arrange shipping, and send order confirmations and tracking updates
  • Provide customer support: Respond to inquiries, address concerns, and assist with returns or exchanges
  • Personalize your experience: Recommend products, customize content, and remember your preferences for future visits
  • Communicate with you: Send updates about your orders, promotional offers, and news about new collections (only with your consent)
  • Improve our services: Analyze usage patterns to enhance our website, product offerings, and customer experience
  • Protect our community: Prevent fraud, detect unauthorized activities, and ensure the security of our platform

How We Share Your Information

We never sell your personal information to third parties. We may share your information only in the following circumstances:

  • Service providers: Trusted third parties who assist with order fulfillment (shipping carriers), payment processing, and email communications. These providers are contractually obligated to protect your information and use it only to provide services on our behalf
  • Legal requirements: When required by law, court order, or government request to protect our rights, safety, or property
  • Business transitions: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, with safeguards to ensure continued protection

We ensure all third-party partners adhere to strict privacy standards and do not use your information for purposes unrelated to the services they provide us.

Your Rights and Choices

You have control over your personal information:

  • Access and correction: Request access to your personal information or correct inaccuracies by logging into your account or contacting us
  • Opt-out of communications: Unsubscribe from promotional emails using the link in our messages or adjust your account settings
  • Delete your information: Request deletion of your personal data, subject to legal and business retention requirements
  • Restrict data sharing: Exercise your right to opt-out of any permissible data sharing by contacting our privacy team

To exercise these rights, please contact us at [email protected] with your request. We will respond within a reasonable timeframe as required by law.

Data Security

We protect your information with industry-standard security measures:

  • Encryption: Secure transmission of sensitive data using SSL encryption technology
  • Access controls: Restricted access to personal information by trained personnel only
  • Secure storage: Protection of data through secure servers and regular security audits
  • Third-party safeguards: Verification of security practices of our service providers

While we implement robust security measures, no method of data transmission or storage is completely secure. We cannot guarantee absolute security but continuously update our practices to address emerging threats.

Cookies and Tracking Technologies

We use cookies to enhance your browsing experience:

  • Essential cookies: Enable basic website functionality, such as shopping cart operation
  • Analytics cookies: Help us understand how visitors use our website to improve performance
  • Personalization cookies: Remember your preferences for a more tailored experience

You can manage cookie preferences through your browser settings, though disabling cookies may affect certain website features. For more details on our cookie practices, please review our Cookie Policy (available on our website).

Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children under 13. If we become aware of such collection, we will take steps to delete the information promptly.

Policy Updates

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make material changes, we will notify you by posting the updated policy on our website with a revised effective date. We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Us

If you have questions or concerns about our privacy practices, please contact us:

  • Email: [email protected]
  • Address: 418 Elm Street, Boston, Massachusetts 02108, United States

Your trust is our most valuable treasure. We are committed to protecting your privacy and ensuring your shopping experience is as secure and enjoyable as wearing our jewelry.