Terms of Purchase

These Terms of Purchase (“Terms”) govern all purchases of products (including limited-edition jewelry, personalized gifts, and watches) made through the Kendra Scott Official website (www.kendrascoto.com, “Website”) by you (“Customer” or “you”). By placing an order on our Website, you agree to be bound by these Terms, as well as our Privacy Policy and any other applicable policies posted on the Website. We recommend reviewing these Terms carefully before completing a purchase.

1. Order Placement and Confirmation

1.1 How Orders Work

When you submit an order through our Website, you are making a binding offer to purchase the selected products at the listed price (plus applicable taxes, shipping, and fees). We reserve the right to accept or reject your order in whole or in part, for any reason, including but not limited to:

  • Insufficient inventory or stock errors;
  • Pricing or product description inaccuracies (e.g., typos, misprints);
  • Suspected fraud, unauthorized payment activity, or incomplete/incorrect order information;
  • Legal or regulatory restrictions on the sale of certain products.

1.2 Order Confirmation

Upon submitting your order, you will receive an automated order acknowledgment email confirming we have received your request. This email does not constitute acceptance of your order. We will send a separate order confirmation email once we have verified inventory, payment, and order details—this email marks the formal formation of a contract between you and Kendra Scott Official. If we cannot accept your order, we will notify you via email (using the address provided in your order) and issue a full refund for any payments already processed.

2. Pricing and Payment

2.1 Pricing

All product prices displayed on the Website are in U.S. Dollars (USD) and exclude applicable sales tax, shipping fees, and customs duties (for international orders). We reserve the right to adjust prices at any time without prior notice; however, the price charged for your order will be the price displayed at the time you submit your order (provided your order is accepted). We are not responsible for pricing errors, and we may cancel orders placed at an incorrect price.

2.2 Payment Methods

We accept the following secure payment methods (processed through trusted third-party payment processors):

  • Major credit/debit cards (Visa, Mastercard, American Express, Discover);
  • Approved digital wallets (where available);
  • Other payment options as indicated at checkout.

By providing payment information, you confirm that you are the authorized user of the payment method and that sufficient funds/credit are available to cover the order total. We do not store full credit card details—all sensitive payment data is encrypted and handled by our compliant payment partners (in line with our Privacy Policy).

2.3 Taxes

Sales tax will be calculated and added to your order total based on the shipping address provided and applicable state/local tax laws. We are required by law to collect sales tax in jurisdictions where we have a tax nexus. If you are a tax-exempt entity, you may submit a valid tax exemption certificate to [email protected] before placing your order to request tax exemption (subject to verification).

3. Shipping and Delivery

3.1 Shipping Options and Timelines

We offer standard and expedited shipping options (where available) to addresses within the United States. Shipping timelines are estimates only and begin once your order is processed (typically 1–2 business days after order confirmation). Delivery times may vary based on location, carrier delays, or peak periods (e.g., holidays) and are not guaranteed unless explicitly stated.

3.2 Shipping Fees

Shipping fees are calculated based on your order total, shipping address, and selected shipping method. We may offer free shipping promotions from time to time—details will be posted on the Website or in promotional communications.

3.3 Delivery Responsibilities

You must provide a complete, accurate shipping address (including apartment numbers, suite numbers, or other necessary details) and a valid contact phone number. We are not responsible for delayed or undelivered orders due to incorrect address information. Once a carrier confirms delivery of your order to the provided address, responsibility for the products transfers to you. If you believe your order was lost or stolen after delivery, please contact the carrier directly for assistance, or reach out to our team at [email protected] for support.

3.4 International Shipping (If Applicable)

For international orders (where offered), you are responsible for paying all customs duties, import taxes, or fees imposed by your country’s government. These charges are not included in the order total and will be collected by the carrier upon delivery. We are not responsible for delays due to customs processing or for orders rejected by customs.

4. Product Information and Availability

4.1 Product Descriptions

We strive to provide accurate, detailed descriptions and images of our products (including jewelry, personalized gifts, and watches) on the Website. However, colors, finishes, and dimensions may vary slightly from the images due to screen resolution, lighting, or manufacturing tolerances. We do not warrant that product descriptions are error-free, but we will correct significant inaccuracies promptly upon discovery.

4.2 Inventory

Product availability is displayed on the Website in real time, but stock levels may change quickly. We reserve the right to cancel or modify orders if a product becomes unavailable after order submission. If this occurs, we will notify you and issue a full refund for the unavailable item(s).

4.3 Personalized Products

Personalized gifts (e.g., engraved pendants, monogrammed watches) are made to your specifications. Please review all personalization details (spelling, fonts, designs) carefully before submitting your order—we cannot modify personalized products once production has begun. Personalized items are non-refundable and non-exchangeable unless they arrive damaged or with a manufacturing defect (see Section 5 for details on defective products).

5. Returns and Exchanges

5.1 Eligibility

You may return or exchange most unused, unworn, and undamaged products (in their original packaging, with all tags and accessories intact) within 30 days of delivery. The following products are not eligible for return or exchange:

  • Personalized or custom-made items (unless defective);
  • Final sale or clearance items (marked as “Non-Returnable” on the product page);
  • Products that have been worn, altered, or damaged by the Customer.

5.2 Return/Exchange Process

To initiate a return or exchange:

  1. Contact our customer service team at [email protected] with your order number and reason for return/exchange.
  2. We will provide you with a return authorization number (RA#) and instructions for shipping the product back to us.
  3. Ship the product(s) back to the address provided (418 Elm Street, Boston, Massachusetts 02108, United States) within 7 days of receiving your RA#. You are responsible for return shipping costs unless the return is due to a defective product or our error (e.g., wrong item shipped).

5.3 Refunds

Once we receive and inspect your returned product (and confirm it meets eligibility requirements), we will process your refund within 5–7 business days. Refunds will be issued to the original payment method used for the order. Please note that your financial institution may take additional time to post the refund to your account.

5.4 Defective or Incorrect Products

If you receive a product that is defective, damaged, or not what you ordered:

  • Contact us within 7 days of delivery with photos of the product and packaging.
  • We will arrange for a free return and either:
    a) Send a replacement product (if available);
    b) Issue a full refund (including original shipping costs); or
    c) Offer store credit (if preferred).

6. Ownership and Risk of Loss

Risk of loss or damage to the products transfers to you once the carrier confirms delivery to your shipping address. Ownership of the products transfers to you once we receive full payment for the order.

7. Customer Responsibilities

You agree to:

  • Provide accurate, complete, and current information when placing an order (including contact, shipping, and payment details);
  • Update your account information promptly if it changes;
  • Securely store your account credentials (if you create an account) and not share them with third parties;
  • Inspect delivered products promptly and notify us of any issues (defects, damages, incorrect items) within the timelines outlined in Section 5.

8. Limitation of Liability

To the maximum extent permitted by law:

  • Kendra Scott Official shall not be liable for any indirect, incidental, special, or consequential damages (including but not limited to lost profits, lost data, or inconvenience) arising from your purchase or use of our products;
  • Our total liability for any claim related to your order shall not exceed the total amount paid for the product(s) in question.

This limitation does not apply to damages caused by our gross negligence, willful misconduct, or failure to comply with applicable laws, or to damages related to personal injury or property damage caused by defective products.

9. Force Majeure

We shall not be liable for any delay or failure to fulfill our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to natural disasters, pandemics, strikes, riots, transportation disruptions, supply chain issues, or government regulations. We will notify you of any such delay and use reasonable efforts to resume performance as soon as possible.

10. Changes to These Terms

We reserve the right to update or modify these Terms at any time. Any changes will be posted on the Website with a revised “Last Updated” date. Your continued use of the Website or placement of orders after the changes take effect constitutes acceptance of the updated Terms. We recommend reviewing these Terms periodically.

11. Dispute Resolution

11.1 Informal Resolution

If a dispute arises between you and Kendra Scott Official related to these Terms or your order, we encourage you to contact us first at [email protected]. We will work in good faith to resolve the dispute amicably within 30 days of receiving your inquiry.

11.2 Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Massachusetts, United States, without regard to its conflict of laws principles.

11.3 Legal Action

If a dispute cannot be resolved informally, any legal action (including arbitration, if applicable) shall be filed in the state or federal courts located in Boston, Massachusetts, and you consent to the personal jurisdiction of those courts.

12. Contact Us

If you have questions, concerns, or need assistance with your order, please contact our customer service team:

  • Email: [email protected]
  • Mailing Address: 418 Elm Street, Boston, Massachusetts 02108, United States